Understanding how to care for and protect your jewelry can make a world of difference in maintaining its original beauty and condition.

WARRANTY AND REPAIRS

We warrants all our products against manufacturing defects under normal consumer use for a period of 60 days after purchase.

This Limited warranty does not apply to damage caused by accident, abuse, or misuse of the product.

Stone breakage or scratches in the metal finish caused by knocks or falls are not included in the warranty.

Gold or rhodium plated pieces may suffer discoloration over time due to the PH (acidity) of the leather, which is not warranted after 60 days.

For a better care and maintenance of the products, we invite you to read the user guide.

Parts that are repaired in foreign institutions automatically lose the warranty.

Defective items must be returned within 60 days from the date of purchase and include the original sales receipt to validate the warranty. After 60 days from the date of purchase, defective jewelry will be processed as a repair, which may cost extra depending on the repair required.

REPAIR INSTRUCTIONS

To request a repair or warranty (if you comply with the previously established points), please send us an email at info@innesstrong.com and include the following information:

• Full Name
• Contact Number
• Shipping Address
• Branch where the purchase was made
• Photo of the piece
• Detailed description of the repair
• Purchase ticket (for warranty coverage)

Upon receipt of your information, a representative of our customer service team will inform you whether to proceed for warranty or repair at cost.

Parts can be brought for warranty or repair to our branch located at:

In case of sending it to our corporate the shipping costs will have to be paid by the customer.

 USE

Remove jewelry before performing manual tasks to avoid physical damage or exposure to chemicals and cleaning fluids.

Wear jewelry after applying cosmetics, perfumes and lotions, as these may contain chemicals that often damage jewelry. 

Avoid contact with water, particularly chlorinated water, as this can react with the leather and metals found in your jewelry causing color changes and even structural damage. As a result, it is a good idea to remove your jewelry before taking a bath, entering a pool or spa.

Leather may stretch or relax over time; stretching is not a defect of this product. As a natural characteristic of genuine leather, you may notice mild shading and variations in color. You may also experience a change in the color of the leather due to oils on the leather and the PH of each individual.

CLEANING

Clean jewelry often with a soft polishing cloth to remove oils and airborne contaminants.

Use jewelry polishing cloths for best results on metals. Using coarse weave cloths or paper towels may cause scratches.

In case you want to remove saltpetre on the piece, moisten with lukewarm purified water and mild soap to clean the jewellery. The use of lukewarm purified water is the best option for cleaning your jewellery as hot water may cause a reaction with the cleaning products and cause discolouration or corrosion. Do not use detergents, bleach, baking soda or ammonia based cleaners as they are abrasive.

STORAGE

Store jewellery in a cloth-lined box or fabric bag to prevent parts from moving and scratching.

Occasionally jewelry can become dull or tarnished after prolonged use, especially metals. To prevent metals from oxidizing, store individual pieces of jewelry in sealed plastic bags.